Overview
Develop the professional knowledge and practical skills required to deliver excellent customer experiences across modern service environments.
Key Areas
- Customer service principles
- Communication skills
- Customer relationship management
- Complaint handling
- Service quality
- Professional conduct
- Customer experience
- Workplace communication
Duration: 2 Years (Full-Time, Part-Time, Distance Learning)
NQF Level: 6
Start Date: February 2027
Mode of Study: Full-time, part-time, and distance learning options available.
Career Opportunities
- Customer Service Representative
- Front Office Assistant
- Client Relations Officer
- Call Centre Agent
- Receptionist
- Customer Experience Assistant